سياسة الاستبدال والاسترجاع

Dear buyer, we clarify to you the following regarding the replacement or return of products from Eloba: all our products are of high quality, we care about providing the best for our customers. Flowers and bouquets are prepared based on the customer's request. Due to the natural nature of natural flowers: no replacement or refund is made after payment and the product reaches the customer. Permanent flowers are not replaced or refunded if a defect appears in the product due to misuse. You have the right to return the product on the same day of receipt and it must be in its original condition in the following two cases: receiving the wrong product, receiving a completely damaged product. All Eloba products are natural, and product images may differ from reality. If you are not familiar with the specifications of a particular product, you can inquire about it before purchase; the customer does not have the right to return the product because they did not read the product description. How to contact us: we are happy for you to contact customer service by calling or sending via WhatsApp 0545000228, describing the problem, and please send a picture so we can serve you. If the return of the purchase amount is approved for either of the two cases mentioned in item number four, the amount will be refunded within 7 working days or according to the days decided by the banks. If the replacement of a specific product is approved for either of the two cases mentioned in item number four, it will be replaced on the same official working day and time. We are working to satisfy you. The amount or part of it cannot be refunded in the following cases: when your order has started being prepared, the recipient refused to receive the gift, an incorrect address was provided by the buyer, the recipient was absent or did not respond, and the gift was delayed in receipt for 30 minutes. If the recipient refuses to receive the gift, its value will not be refunded.